Reference

Legal Terms That Keep Your Account Safe

Your account at sky4d is governed by clear, transparent terms. We handle your deposits via DANA, OVO, GoPay and QRIS, your personal data, and your withdrawal requests according…

Account security and verificationData privacy and retentionPayment and withdrawal rules

Explore the Lobby Read FAQ

How We Operate and What Governs Your Account

sky4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Sky4d operates the account relationship with you under local law. Your deposits and withdrawals depend on local law and the payment method you choose — DANA, OVO, GoPay and QRIS are our primary rails for Indonesia. When you open an account, you confirm you are of

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legal age where local law permits. We retain your account data for the duration of your membership and for a set period after closure for verification and fraud prevention. Your funds are held separately from operational accounts. Withdrawal requests are verified before processing to protect both
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you and the platform. Access to the lobby, live tables, slots and sportsbook depends on local law and regional availability.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH LEGAL QUESTIONS

How to Contact Us About Legal Matters

If you have questions about these terms, your account rights, data requests, or how we handle your information, our support team can help.

Live Chat Support Open the chat window in your account lobby any time you have a legal question or concern. Available during operating hours, our team can direct you to the right policy or escalate to our legal team.

Email Requests Send formal requests — such as data access, deletion, or policy clarifications — to our support inbox. We'll log your request, confirm receipt, and respond with full details within two business days.

Account Settings Go to your account settings in the lobby and look for the Legal & Privacy section. You can view your current policy version, download a copy, and submit data access or correction requests directly.

HOW WE PROTECT YOU

Data Security, Privacy and Your Account Rights

We take your account security and privacy seriously. Your personal information — name, address, phone number, payment details — is encrypted when transmitted and stored securely.

Encryption and Storage

All personal data is encrypted end-to-end during transmission to our servers. Account credentials and payment information are stored in secure vaults with restricted access and regular security audits.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to improve your lobby experience. Analytics cookies help us understand player behaviour and prevent fraud. You can disable non-essential cookies in your privacy settings.

Data Retention

Your account data is kept for as long as your account is active. After closure, we retain transaction records and personal data for 7 years to meet regulatory and anti-fraud requirements.

Two-Factor Authentication

Enable 2FA in your account security settings to add a second verification step. When you log in on a new device, we'll send a code to your registered phone number via SMS.

Data Access and Correction

Request a copy of all your personal data at any time through account settings. You can also request corrections to your name, address or contact details, which we'll verify and update within one business day.

Account Closure and Data Deletion

Close your account at any time through the account settings menu. We'll deactivate access immediately. Transactional data is retained per regulation; personal data can be deleted after the retention period or upon legal request.

Frequently Asked Questions About Our Terms

When you close your account, we deactivate access immediately and no funds can be withdrawn after that point. Any pending withdrawal requests are cancelled. Your historical data is archived and retained per our legal obligations; you can request a copy of your records at any time.

Yes. Go to account settings, select Legal & Privacy, and choose 'Download My Data'. We'll prepare a file containing all information we hold about you — name, address, payment history, login records, and game activity — and email it within two business days.

Payment details for DANA, OVO, GoPay and QRIS are encrypted and never stored in plain text. We use secure tokenization so we don't hold your actual bank credentials. Your payment history is logged for your records and for fraud detection, but we don't share it with external parties.

When you open an account, you provide your name, date of birth, phone number and email. We verify this information against public records and payment networks to prevent fraud and ensure you meet legal age requirements where local law permits. You may be asked for additional documentation.

Transaction records, withdrawal confirmations, and deposit receipts are kept for 7 years to comply with anti-money-laundering regulations and to settle disputes. Personal identifiers can be deleted after this retention period upon written request, depending on local law.

Contact our support team immediately via live chat in the lobby or email. Change your password, enable two-factor authentication if you haven't already, and we'll review your login history and recent transactions. We'll investigate and help reverse any unauthorized activity within 24 hours.

Yes. If you believe we've violated these terms or your rights, submit a formal complaint through the account settings Legal section. Include details about the issue and the date. We'll assign a reference number and respond with our findings and next steps within 5 business days.

Legal Terms That Keep Your Account Safe

How to Contact Us About Legal Matters

Data Security, Privacy and Your Account Rights

Encryption and Storage

Cookie and Tracking Policy

Data Retention

Two-Factor Authentication

Data Access and Correction

Account Closure and Data Deletion

Frequently Asked Questions About Our Terms

01 What happens to my account if I close it?

02 Can I request a copy of my personal data?

03 How do you handle my payment information?

04 What is your policy on account verification?

05 How long do you keep my account history after I close my account?

06 What should I do if I notice unauthorized access to my account?

07 Do you have a formal complaints process?

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