Reference

How sky4d Protects Your Information

When you open an account with us, your personal data and payment information stay secure.

Encrypted payment processingNo third-party data sharingYour account control, always
sky4d How sky4d Protects Your Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, or want to exercise your privacy rights, our support team is available across multiple channels.

Live Chat Available during business hours to answer privacy questions and guide you through data requests or account adjustments.
Email Support Send detailed privacy inquiries to our support address. We respond within 48 hours with clear next steps for your request.
In-Account Settings Access privacy controls directly from your account dashboard to review permissions, adjust data sharing settings and manage cookies.
SECURE BY DESIGN

How We Handle Your Data Every Day

Data security is built into every layer of sky4d. From the moment you deposit via DANA, OVO, GoPay or QRIS through to your withdrawal and account closure, your information is encrypted, stored…

Encryption Standard

All payment data and account credentials use TLS encryption in transit and at rest. DANA, OVO, GoPay and QRIS transactions are tokenised so we never store raw card or wallet details.

Cookie and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how you use the lobby. You can disable non-essential cookies in your browser settings at any time.

Account Security

Your login password is hashed and salted. We require verification for withdrawal requests and monitor for logins from new devices to prevent unauthorised access.

Data Retention

We keep your account data while your account is active, plus a defined period after closure for legal and fraud-prevention purposes where local law permits.

Request Your Data

You can download a copy of all your personal information, including deposits, withdrawals and gameplay history, through your account or by contacting support.

Delete or Correct

Request corrections to your account details or closure of your account by reaching our support team. We process these requests within 30 days where local law permits.

Privacy Policy Frequently Asked

Read answers to the privacy questions we hear most from players in Makassar, Denpasar and across Indonesia.

We collect your name, email, phone number, date of birth and address during registration. When you deposit, we log your transaction details with DANA, OVO, GoPay or QRIS. We also track your device type, IP address, gameplay activity and browser information to provide service and detect fraud.

No. We do not sell your personal information. We share data only with payment processors (for DANA, OVO, GoPay and QRIS transactions), hosting providers and legal authorities where local law requires. You can review our data-sharing practices in our full privacy policy or ask our support team.

We retain your data for the life of your account. After you close your account, we keep records for the period required by local law for fraud prevention and dispute resolution. You can request deletion after this window closes where local law permits.

Yes. You can request a copy of all data we hold on you—registration details, deposits, withdrawals, gameplay logs and more—by logging into your account settings or contacting our support team. We provide this within 30 days at no cost.

Absolutely. All payment information is encrypted using TLS during transmission and stored in encrypted form on our servers. We never store full card or wallet details; instead we use secure tokens for repeated transactions so your payment method stays protected.

Contact our support team via live chat, email or your account settings with your concern. We investigate all reports within 48 hours and keep you informed of our findings. If we find a breach, we notify affected accounts and take corrective action.

Yes. We use essential cookies to log you in and remember your preferences. We also use analytics cookies to improve the lobby experience. You can disable non-essential cookies in your browser; essential cookies cannot be switched off without breaking your account access.