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Terms and Conditions That Protect Your Account

When you open an account on sky4d, you enter into a simple agreement with us about how the platform works, what you can do, and what we do…

Account Creation & VerificationDeposit and Withdrawal RulesDispute and Refund Policy
sky4d Terms and Conditions That Protect Your Account
POLICY CONTACT PATHS

How to Reach Us About Terms and Account Issues

Questions about how our terms affect your account? Our support team is here to walk you through your rights and obligations.

Live Chat Open the chat widget in the bottom-right corner of the lobby or account dashboard. Our team responds to policy questions and account issues during 24-hour support coverage.
Email Support Send detailed account or terms questions to [email protected]. We review and reply within one business day, with escalations to our legal team if needed.
Phone Support Call our Indonesia support line to discuss account suspensions, payment disputes or verification holds. Hours vary by region; check your account dashboard for the number.
SECURITY AND DATA HANDLING

How We Protect Your Information Under These Terms

Your account security is core to our terms. When you register, we collect your name, email, phone number and payment details.

Data Encryption

All personal and payment data is encrypted in transit and at rest. We use industry-standard SSL certificates and multi-factor authentication for account access.

Cookie Policy

We use session cookies to authenticate your login, prevent fraud and remember your language preference. Cookies expire after 30 days of inactivity.

Account Closure

You can request account closure anytime via support. We retain transaction records for five years; personal data is deleted after 90 days.

Dispute Documentation

We keep transaction logs, deposit receipts and withdrawal confirmations for all disputes. Request a copy from [email protected] within 30 days of the transaction.

Multi-Account Prohibition

You may hold only one active account per person. Opening duplicate accounts breaches these terms and may result in account suspension and forfeiture.

Changes to Terms

We may update these terms with 14 days' notice sent to your registered email. Continued use of the platform after the notice date means you accept the new terms.

Common Questions About Our Terms and Conditions

Players in Makassar and beyond ask us regularly about how our terms affect their everyday account use. Below are the questions we hear most often, answered clearly so you can play with confidence.

Deposits must come from a bank account or payment method registered in your own name. If we detect a third-party transfer via DANA, OVO, GoPay or QRIS, we'll suspend your account pending verification. Funds are typically refunded to the source within five business days.

No. You may hold only one active account per person. Multiple accounts breach our terms and we'll close all but one, forfeiting balances on duplicate accounts. If you've forgotten your password, use the 'Forgot Password' link instead of opening a new account.

Withdrawals via DANA, OVO, GoPay or QRIS usually reach your account within 30 minutes after we verify your request. Verification may take up to 24 hours if we need additional proof of identity. Bank transfers may take 1–3 business days.

We investigate disputes within five business days. If the transaction was unauthorized or erroneous, we refund the full amount to your original payment method. If we find the transaction was valid, we explain the reason for denial in writing to your registered email.

We never sell or share your name, email, phone or payment details with third parties. We share data only with payment processors (DANA, OVO, GoPay and QRIS partners) strictly to process your deposits and withdrawals, and only as required by law.

We suspend accounts that breach these terms—such as duplicate accounts, third-party deposits or attempts to circumvent regional rules. We notify you by email explaining the reason and any next steps. You can appeal the suspension via [email protected] within 14 days.

Request account closure via live chat or email to [email protected]. We close your account immediately; transaction records stay on file for five years. Your personal data is deleted after 90 days, except where law requires us to retain it longer.